Cancel & Refund

At Two Lemons (www.twolemons.in), we strive to provide you with the best shopping experience and top-quality products. However, if you are not entirely satisfied with your purchase, we are here to help with our simple Cancellation, Return, and Refund policy.

1. Order Cancellation Policy

  • Before Dispatch: You can cancel your order within 2 to 4 hours of placing it, or before it is dispatched from our warehouse. To request a cancellation, please contact us immediately via Call or WhatsApp at +91 96505 75251 or Email at twolemons26@gmail.com.

  • After Dispatch: Once an order has been packed and handed over to our courier partner, it cannot be canceled. In such cases, you can choose to refuse delivery when the courier attempts to deliver it.

2. Return & Replacement Policy

Due to the nature of our products (stationery, gifts, DIY kits, and creative supplies), we accept returns/replacements only under the following conditions:

  • Damaged or Wrong Product Received: If you receive a product that is broken, damaged, defective, or different from what you ordered.

  • Unboxing Video Mandatory: To process a return or replacement for damaged/missing items, an uncut and clear unboxing video starting from opening the outer package is strictly required.

  • Reporting Timeframe: You must inform us about any damage or wrong item within 24 to 48 hours of receiving the package.

3. Non-Returnable Items

The following items/situations are not eligible for return or exchange:

  • Products damaged due to misuse or mishandling after delivery.

  • Products returned without original packaging, tags, or missing accessories.

  • Change of mind after the order has been delivered.

4. Refund Process & Timelines

Once your return request is approved and the returned item undergoes quality inspection at our warehouse:

  • Prepaid Orders: The refund amount will be credited back to your original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via UPI transfer or Direct Bank Transfer to the account details provided by you.

  • Canceled Orders (Before Dispatch): If you cancel a prepaid order before it is shipped, a full refund will be processed within 3 to 5 business days.

5. Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product sent by us, Two Lemons will bear the reverse pickup/shipping cost.

  • If a reverse pickup service is unavailable at your pincode, you may be requested to self-ship the item, and reasonable shipping charges will be reimbursed to you.

6. Contact Us

For any queries, cancellations, or refund requests, please get in touch with our support team:

  • Brand Name: Two Lemons

  • Website: www.twolemons.in

  • Phone / Call Us: +91 96505 75251

  • Email: twolemons26@gmail.com

  • Address: Loni Dehat, Ghaziabad, Uttar Pradesh – 201102