Privacy Policy

At Two Lemons (www.twolemons.in), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or purchase from Two Lemons, we collect certain information to provide a smooth shopping experience:

  • Personal Details: Name, email address, shipping address, billing address, and phone number provided when placing an order or registering an account.

  • Payment Information: Payment details (credit/debit card numbers, UPI, net banking details) processed securely through authorized and encrypted payment gateways. We do not store your financial/card information on our servers.

  • Device & Usage Data: IP address, browser type, device info, and browsing behavior collected via cookies to optimize site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and ship your orders.

  • To send order confirmations, updates, and tracking links via SMS, Email, or WhatsApp.

  • To respond to your customer service requests and support inquiries.

  • To improve our website navigation, product offerings, and user experience.

  • To send promotional updates or special offers (only if you opt-in; you can unsubscribe anytime).

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your shopping experience, remember items in your cart, and understand website usage patterns. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business:

  • Logistics & Courier Partners: To deliver your packages to your address.

  • Payment Gateways: To process secure online transactions.

  • IT & Analytics Partners: To maintain site security and analyze store performance.

All third-party service providers are strictly obligated to keep your information confidential.

5. Data Security

We implement industry-standard security measures (including SSL encryption) to protect your personal information against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

  • Access or request a copy of the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete details.

  • Request the deletion of your personal account data, subject to legal and transaction record requirements.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted directly on this page with a revised effective date.

8. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or your data, please contact us at:

  • Brand Name: Two Lemons

  • Website: www.twolemons.in

  • Phone / Call Us: +91 96505 75251

  • Email: twolemons26@gmail.com

  • Address: Loni Dehat, Ghaziabad, Uttar Pradesh – 201102